Refund policy

We hope you love every SaltAire Living purchase as much as we loved creating it. However, if something isn’t quite right, we’re here to help.

We have a 14-day return policy on most items, which means you have 14 days after receiving your order to request a return. All returned items must be postmarked within 14 days of the purchase date and must be in new, unused condition with all original packaging intact.

To start a return, please contact us at info@saltaire-living.com with your order number. If your return is approved, we'll provide return instructions. Once approved, place the item securely in its original packaging and mail it to the provided return address.

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method. Refunds cannot be processed without prior authorization.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

The following items are non-returnable:
- Personalized or custom products
- Gift cards
- Sale or clearance items
- Perishable goods
- Personal care products
- Flammable or hazardous materials

Please inspect your order immediately upon arrival. If an item is defective, damaged, or you received the wrong product, contact us right away at info@saltaire-living.com so we can evaluate the issue and make it right.

The fastest way to receive your desired item is to return the one you have (following the return instructions above). Once the return is accepted, you can place a new order for the replacement item.

Once your return is received and inspected, we’ll notify you by email to confirm whether your refund has been approved.  Approved refunds will be issued to your original method of payment. Once processed by SaltAire Living, LLC, the time it takes for the credit to appear on your account is determined by your bank or credit card provider. Please refer to your financial institution's policies for processing times.

We’re here to help. For any return or refund questions, please contact us at info@saltaire-living.com.