Shipping Policy

At SaltAire Living, every order is thoughtfully handcrafted and carefully packaged to ensure it arrives beautifully.

Processing Time

Most orders are processed and shipped within 3–5 business days. During holidays, product launches, or promotional events, processing times may be slightly longer.

If your order contains made-to-order or custom items, additional processing time may be required. Any estimated production times will be noted on the product page.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery location.

Once your order has shipped, you will receive a confirmation email with tracking information.

Warm Weather Shipping

Our candles are made with a premium coconut soy wax blend, which may soften or melt when exposed to extreme temperatures.

If your package arrives warm, allow it to return to room temperature before opening or lighting your candle. In most cases, the product will return to its original appearance without affecting performance.

We recommend retrieving your package as soon as possible after delivery during periods of hot weather.

Local Pickup

Local pickup is available at our Candle Bar inside:

Forge Marketplace
49 Randolph Road
Middletown, CT 06457

You'll receive an email when your order is ready for pickup.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at info@saltaire-living.com and include your order number along with photos of the damaged item(s) and packaging.

If your package is lost in transit, please contact us and we'll work with the shipping carrier to help resolve the issue.

Questions?

If you have any questions about shipping or your order, we're always happy to help.

Email: info@saltaire-living.com

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